Question 1

Do I need a doctor's referral for a scan?

Accepted Answer

For most imaging, yes, and that is a regulatory requirement rather than our preference. If you do not have one, our Doctor on Call service can assess you at home and issue the referral if it is clinically appropriate.

Question 2

Can imaging be done at home?

Accepted Answer

Mobile X-ray and bedside ultrasound can be, and are commonly used for patients recovering from surgery or in long-term home care. MRI, CT and mammography require fixed equipment, so those are booked at a centre.

Question 3

How long until I get the report?

Accepted Answer

It depends on the modality and the centre. Plain X-ray and ultrasound reports are usually quick; MRI and CT take longer because the reporting is more involved. We give you the expected window when we confirm the appointment.

Question 4

Will you send the report to my doctor?

Accepted Answer

Yes, that is the point of the service. The report goes to you and to the clinician treating you, whether that is one of our doctors or your own specialist.

Question 5

Do you handle insurance approvals for scans?

Accepted Answer

We can. MRI and CT frequently need pre-approval, which is where most delays come from. Send your insurance details with the referral and we will run the approval before booking.

Question 6

How do I prepare for my scan?

Accepted Answer

You will get written instructions specific to your appointment. Fasting, hydration, medication timing and what to wear all vary by scan, and getting them wrong is the usual reason a scan has to be repeated.

Imaging arranged, start to finish.

Most delays in imaging are administrative, not clinical. We take the booking, the referral, the scheduling and the report chasing off your hands.

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Imaging and scans

How imaging gets arranged

The right scan, at an accredited centre

Radiology questions

Reading on scans and imaging

Send us the referral.