Privacy policy
Last updated September 2026
What we collect
Contact details, address and appointment information you give us when booking, plus health information relevant to the service you request, such as symptoms, medical history and test results.
Why we collect it
To dispatch the right clinician, deliver safe care, maintain clinical records as required by DHA regulation, process insurance claims, and communicate with you about appointments.
How health data is handled
Medical information is stored and accessed under the same confidentiality standards that apply in any licensed healthcare setting. Access is limited to clinicians and staff directly involved in your care.
Sharing your information
We share information with your insurer when you request a claim, with partner laboratories and imaging providers where a test or scan is arranged on your behalf, and with regulators where required by law. We do not sell personal or health data.
Retention
Clinical records are retained for the period required by DHA regulation. Other account information is kept only as long as needed for the purpose it was collected.
Your rights
You can ask to see the information we hold about you, request corrections, or ask us to delete data we are not legally required to retain. Contact us using the details below.
Communications
We may contact you by WhatsApp, phone or email about appointments, results and service updates. You can opt out of non-essential messages at any time.
Questions about this policy? Message us on WhatsApp or email info@generadubai.com.
Ask Geno
Usually replies in a minute
Geno answers general questions. For medical advice, a coordinator connects you with a clinician. Emergencies: call 998.